FAQs

At b.FOUND, we accept payment in
the forms of VISA, Mastercard, Paypal, Shop Pay, Apple Pay, Google Pay,
UnionPay and Afterpay.

Unfortunately we don't offer
layby, however offer an alternative Buy Now Pay Later services via Afterpay. If
eligible, you can also use PayPal Pay in 4 when checking out with PayPal.

Absolutely! We understand that
your personal information is yours and not to be shared. We use globally
accepted practices and devices to protect your personal data and credit card
information.

To use PayPal to finalise your
purchase, add your item(s) to cart, and proceed to checkout.

At the checkout, select PayPal
as the payment option. You will be redirected to the PayPal website to finalise
your payment. If eligible, select Pay-in-4. Once your payment has been
completed, you will directed back to our website where your purchase will be
confirmed. 

You must be signed up and
approved via PayPal.

When you use Afterpay, you pay
for your items in 4 instalments over 6 weeks, without incurring any interest.
To use Afterpay, add items to your shopping cart then select Afterpay from the
available payment options. You pay for the first instalment of 25% at the time
of purchase, and the remaining three instalments will be automatically deducted
from your nominated debit or credit card over the following six weeks.

Step one:
Add your items to your shopping cart.

Step two:
Select Afterpay as your payment method at the checkout.

Step three:
You’ll be redirected to Afterpay to login or create your account.

Step four:
Your payment schedule will be displayed.

Step five:
Track your payments, check available spend limits, and make early payments in
the Afterpay app.



 To set up an Afterpay account you’ll
need to:

• Live
  in Australia or New Zealand
• Be
  over 18 years of age
• Have
  an Australian/New Zealand debit or credit card
• Have a
  valid and verifiable email address and mobile number
• Have a
  valid and verifiable email address and mobile number
• Be
  capable of entering into a legally binding contract
• Credit
  checks apply

For full terms and conditions
visitwww.afterpay.com/terms.

Items purchased with Afterpay
can be returned for an exchange or refund, subject to’s Returns Policy. Returns
or refunds will be processed and Afterpay will be advised. Your payment plan
will then be adjusted to reflect the new total order value. If you have already
made a payment, this will be refunded to you via Afterpay.

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

How this works:

• For orders under $40: A one-time late fee of up to 25% of the order total applies
• For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
• You can check your General Terms for other late fees caps that may apply.
• Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.
• Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.

To find out more, visit the Afterpay website.

If you’re receiving an error message when attempting to purchase please follow the steps below.

We suggest removing the items from your cart, logging out of your account, refreshing your browser, logging back into your account and re-adding the items to your cart.

If you still have no luck, there are two common reasons you may see an error message at checkout:

1. The address you have listed in your profile doesn't match your card's billing address.
2. We've sold out of an item you're trying to purchase (our site won't accept a payment for aproduct we don't have).

How to check your billing address at checkout

You can check your billing address is correct by clicking the checkbox, 'Use shipping address as billing address' under 'Payment' details.



  

If your billing information is correct and you are still experiencing difficulties, try emptying your cart and re-adding the items you wish to purchase. If you're unable to re-add them, they have unfortunately sold out, otherwise please contact us.

Unfortunately, adding items to your cart does not reserve the stock. Your items will only be secured once you have completed checkout.

We have a Wishlist function which you can use to keep track of all our favourite items on our website.However, adding items to your wish also does not reserve the stock